Scotland welcomes New Homes Quality Code and ombudsman coverage

MSPs and the people who get Scotland’s homes built heard first-hand about the importance of improving the service for consumers and the NHQB’s firm commitment to placing homebuyers at the heart of everything they do.

We know that in the vast majority of cases, homebuyers are well served by their developer and are happy with their purchase, with 91% willing to recommend their builder to a friend. But listening to consumers who have had a poor experience gives no room for complacency.

Speaking at the event Rob Brighouse, Chair of the New Homes Quality Board said,

“I recognise that the process of building and selling a new build home is a complex one and things can go wrong, in those instances we want to ensure builders respond quickly and customers have access to independent redress.

“I firmly believe that the new framework will drive up standards, improve the experience and increase consumer confidence, providing benefits for consumers and builders alike.

“I want to thank our partners in Edinburgh here today, especially colleagues from Homes for Scotland, who are supporting us on this journey to improving the situation for homebuyers in Scotland.”

Fionna Kell, Head of Policy, Homes for Scotland said,

“The new arrangements will lead to even higher quality new homes and better customer service.

“The requirements of the new code and framework are challenging but the industry is committed to their implementation in full because they demonstrate yet again that customers are at the centre of what we do, providing them with even more confidence in buying a new build home. Allied to the energy efficiency of new homes and many other benefits, the protection of the robust new consumer code and access to an independent ombudsman make buying new a really attractive option.”