The New Homes Quality Board (NHQB) is pleased to announce that more than 50% of all new homes sold in England, Scotland and Wales are now protected by the New Homes Quality Code (NHQC).
The customer complained to the New Homes Ombudsman Service (NHOS) that the developer lied to them about the progress of the build and moved them into unsuitable temporary accommodation.
The customer complained to the New Homes Ombudsman Service (NHOS) about the appearance of the property on completion, particularly the large size of the mortar joints around the exterior.
Customer complained after learning that the developer had lowered prices on identical neighbouring homes without letting them know, believing this impacted the value of their home.
A clear and resounding message from attendees at the Parliamentary Roundtable ‘Building Consumer Confidence in New Homes’ was echoed across the room in favour of the New Homes Quality Code (NHQC) and the New Homes Ombudsman Service (NHOS) becoming statutory. This is to make sure consumers are provided with consistent levels of protection and to raise the quality of new homes throughout the UK.
The New Homes Quality Board (NHQB) welcomes the recommendations for a single mandatory consumer code for all housebuilders operating in Great Britain and for the New Homes Ombudsman Service (NHOS) to be activated, as part of the Competition and Markets Authority’s (CMA) Housebuilding Market Study final report, published on 26 February 2024.
Customer complained that the developer provided inaccurate information about affordable housing near their chosen home, believing this impacted the value of their home.
The Housing Ombudsman Service has signed a Memorandum of Understanding (MoU) with the New Homes Ombudsman setting out how the two bodies will work with each other.
Following another successful year, the New Homes Quality Board has announced changes to its leadership team. Chief Operating Officer, Emma Toms will take on the role as Interim CEO following the departure of Leon Livermore who has decided to leave at the end of the year to pursue other opportunities.
The New Homes Quality Board (NHQB) has officially launched the New Homes Quality Code in Northern Ireland at a Forum for a Better Housing Market NI event, held at Parliament Buildings, Stormont, Belfast.
The customer complained that the boiler had not been positioned correctly in their kitchen and that they had been misled about the mortgage incentive payment.
