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The customer complains that they have been treated unfairly by the developer who re-marketed the home they had reserved, although exchange of contracts and legal completion were imminent.

The customer complained that they were unable to complete their purchase because of changes in the build programme and because the developer served the completion notice after the expiry of their mortgage offer.

The customer complained to the New Homes Ombudsman Service (NHOS) that they had felt pressured into completing their purchase, and that they found a number of snags which took longer than expected to resolve.

The customer complained to the New Homes Ombudsman Service (NHOS) when their home demonstration took place on the same day as completion but wanted the developer to have fixed issues before moving in. This resulted in them paying for their rental property for longer.

The customer complained to the New Homes Ombudsman Service (NHOS) with concerns that the sanitaryware was not as described on the specification and that this had been concealed from them during the home demonstration.

The customer complained to the New Homes Ombudsman Service (NHOS) about a gas leak which was confirmed around three weeks after moving in, suspecting it was present at completion and posing a safety risk to them and surrounding properties.