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24 Jun 2024

Developer fee review provides greater SME access to Code

Each year, we review our fees for developers, taking account of the feedback we have received from developers over the course of the year, plus challenges in the operating environment and any particular issues experienced by different sized developers. 

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23 May 2024

Provision of affordable housing

In four separate complaints raised with the New Homes Ombudsman Service (NHOS), customers expressed dissatisfaction with their developer's lack of transparency regarding multi-unit sales of properties to affordable housing providers on developments.

Case Study
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20 May 2024

Delayed moving-in date due to outstanding snagging issues

The customer complained to the New Homes Ombudsman Service (NHOS) when their home demonstration took place on the same day as completion but wanted the developer to have fixed issues before moving in. This resulted in them paying for their rental property for longer.

Case Study
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08 May 2024

Gas leak after moving in

The customer complained to the New Homes Ombudsman Service (NHOS) about a gas leak which was confirmed around three weeks after moving in, suspecting it was present at completion and posing a safety risk to them and surrounding properties.

Case Study
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08 May 2024

Outstanding planning permission

The customer complained to the New Homes Ombudsman Service (NHOS) as they considered the home they reserved was mis-sold to them as having full planning permission. They were also unhappy with the way they had been treated by the developer.

Case Study
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11 Mar 2024

Price reductions on adjacent homes

Customer complained after learning that the developer had lowered prices on identical neighbouring homes without letting them know, believing this impacted the value of their home.

Case Study
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08 Mar 2024

Resounding ‘yes’ for Code and Ombudsman to become statutory at Parliamentary Roundtable

A clear and resounding message from attendees at the Parliamentary Roundtable ‘Building Consumer Confidence in New Homes’ was echoed across the room in favour of the New Homes Quality Code (NHQC) and the New Homes Ombudsman Service (NHOS) becoming statutory. This is to make sure consumers are provided with consistent levels of protection and to raise the quality of new homes throughout the UK.

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