Information for developers

This page has been developed to provide Developers with additional information about the New Homes Quality Code (the Code) and the New Homes Ombudsman Service (NHOS) to aid their understanding and readiness preparations.

The New Homes Quality Board (NHQB) appreciates that the new arrangements will provide a challenge for the industry and is committed to working with Developers to enable them to make the transition as smooth as possible.

Developer Registration

Registration for the new Code is now live and once you complete the Registration process; we will provide you with tools and support to aid your readiness preparations.

This will include access to the following:

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Logos and branding guidelines

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A full suite of detailed FAQs

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Templates of various forms

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Template letters and paragraphs for the new complaints process

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Template checklists for the Pre-Completion Inspection

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Access to an online training module for your employees and/or agents

Only once Developers confirm that their preparations are complete and that they are ready to move to the new arrangements will we work with them to activate them as Registered Developers.  Once activated, Developers will be expected to adhere to the requirements of the new Code and the remit of the NHOS, and all reservations taken from that point will be subject to the new arrangements.  All Developers are required to Register by the end of December 2022.

Following the consultation on the draft code, a final version of the Code has been published along with Developer Guidance.

There is more information on the proposals in the animation and Q and A below.  If you have any other questions, please contact [email protected]

Please be assured that we will provide all the support and information Developers need to make the required changes. We will keep you updated via these pages and other direct communications as we progress.


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