Customers who have bought a new home from a developer registered with the New Homes Quality Board can raise their complaints with the New Homes Ombudsman Service (NHOS).

We have put together some useful customer complaint case studies to provide an understanding of the types of complaints being received, the Ombudsman's decision making and to help developers improve their quality and customer service standards.


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Proximity of Adjacent Properties

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Streetlight Positioning

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Provision of affordable housing

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Delayed moving-in date due to outstanding snagging issues

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Gas leak after moving in

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Outstanding planning permission

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Price reductions on adjacent homes

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