NHQB publishes House Builder Customer Satisfaction survey results
Customers looking to purchase a new build home can now see how housebuilders are performing in the areas of quality and customer service, via the New Homes Quality Board website.
On 29 July 2026, NHQB confirmed a revised fee model that will take effect from 1 January 2027.
What is changing?
From 1 January 2027:
The annual registration levy will be based on the number of private new home completions in your most recently completed financial year.
Each developer (at group level) will receive an annual allowance of three complaints free of charge.
Once this allowance has been used, a two-tier NHOS complaint fee will apply:
£300 for complaints resolved through early resolution.
£500 for complaints requiring a full Ombudsman decision.
To help you understand the changes and how they will affect your organisation, please review the report and FAQs on the developer registration fee page.
